Unpaid business invoices

Good work.
Outstanding payment.

You’ve delivered your side of the agreement. If an invoice is still unpaid, let’s explore a considered next step.

Make sense of
where you stand.

Chasing a late payment can become a job in itself. This website is the enquiry route to GLO’s Aldgate Commercial Recovery invoice correspondence service.

We begin with the basics: what is owed, who owes it, when it was due and whether there is a disagreement. The system checks the information, then Aldgate’s terms must be accepted before any debtor correspondence.

There is no guaranteed outcome, and an enquiry is not an instruction to contact the debtor. You stay in control of the decision to proceed.

Three things worth
getting straight.

Before the next step

The invoice.

Check the amount outstanding, the payment date and the correct business details. Keep a copy of the invoice and any part payments.

The agreement.

Bring together the order, contract or agreed terms, alongside evidence of the goods or services provided.

The conversation.

Keep the reminders, replies and payment promises. Tell Aldgate about any dispute or ongoing commercial relationship.

Use the full invoice checklist

An approach that fits

Business first.
Always considered.

Your priorities matter. You may want to preserve a customer relationship, understand a disputed payment, or simply stop repeating the same unanswered email.

Aldgate’s sequence is a demand followed by reminders on days 7 and 12. It pauses for disputes and payment reports, and stops after the deadline. Court proceedings, enforcement and legal advice are outside the service.

Know what to ask about fees